New IT System

Information regarding our services between 25th November and 4th December

We are excited to announce our new IT system will go live on 4th December 2024. This upgrade aims to improve our services and care.

Key Dates:

From 25th November 2024: eConsult unavailable. For routine matters, use eConsult after 4th December. For urgent matters, call our Reception Team.
27th November 2024: No access to our clinical system. Contact us only for very urgent matters. If at all possible, we would suggest avoiding contacting us on this day.
28th November - 3rd December 2024: Limited system access. We will operate on an emergency basis only. For urgent advice, call 01244 550555.

Additional Services:

Common Ailments Scheme: Free NHS advice and treatment for minor illnesses at local pharmacies. For more information, please click HERE.
Sore Throat Test and Treat Service: Available at certain pharmacies. Find pharmacies near you who offer this service by clicking HERE.
Independent Prescribing Scheme: Pharmacists can prescribe medications for certain conditions. Find pharmacies near you who offer this service by clicking HERE.
Welsh Eye Care Scheme: Free eye exams for sudden eye problems. For more information, click HERE.
Self-referral to Physiotherapy: Direct referral without seeing a GP. For more information, click HERE.

Contact Us:

Urgent Matters (25th November – 3rd December 2024): Call our Reception Team.
Routine Matters: Use eConsult from 4th December 2024 onwards.

Reminders:

Our Reception Team may direct you to a pharmacist if appropriate.
Expect longer wait times for phone calls. Use the call-back service if possible.
If phones are not answered, our team is likely assisting patients at the Reception desk.

We appreciate your understanding and patience during this transition. Our goal is to ensure a smooth transition with minimal impact on your care.

Thank you for your cooperation.

Kind regards,

Practice Partners and the Roseneath Team

My Health Online

We want to inform you that My Health Online and the NHS Wales App will be unavailable from Tuesday 26th November at 3pm until Wednesday 4th December. This downtime is necessary for the installation of our new IT system, which is part of a nationwide upgrade happening across Wales over the next 12 months.

To ensure you continue to receive your medications without interruption, we have issued "post-dated" prescriptions throughout October. These prescriptions are being sent directly to pharmacies over the next two weeks. Therefore, you may find that your medication has already been issued and will be available for collection from your pharmacy. We ask patients to contact their local pharmacy in the first instance.

Please note: From 4th December 2024, only the NHS Wales App will be compatible with our new IT system. My Health Online will no longer be available for patients of Roseneath Medical Practice. You can sign up to the NHS Wales App now or when it is back online after 4th December. You can sign up by using the following link: https://app.nhs.wales/login.

Our new system is set to go live on 4th December 2024. During this time, all staff will be undergoing training, and we kindly ask patients to bear with us over the next couple of weeks as we adapt to the new system.

We appreciate your understanding and patience during this transition. If you have any questions or concerns, please do not hesitate to contact us.