Online Services
Below are the online services that you can access as a registered patient of Roseneath Medical Practice:
What is the NHS Wales App?
The NHS Wales App allows you to order repeat prescriptions electronically without the need to visit your GP Practice.
You can use your mobile phone, tablet, or computer to access the NHS Wales App meaning that you can make requests online at a time that suits you.
Please note:- If you have an iPhone SE (1st generation), iPhone 6S/6S plus or above, if you are not on iOS 14 or higher or Android 10.0 (API 24) you will not be able to access the app following a recent update. However, you will still be able to access the app online using the following link: NHS Wales Online
NHS Wales App - Roseneath Medical Practice
If you are not already registered for access to the NHS Wales App, please click HERE to sign-up. The app was originally used for the COVID-19 passes and you may find that you already have a log in when you try to sign-up. If you do not have a log in, you will require the following photo ID to be able to create your account:
- Driving Licence
- Passport
- National ID Card
If you do not have a valid form of photo ID, please speak to our Reception Team. NHS Wales are currently developing an alternative option for those who do not have photo ID to be able to sign up to the app. When we know more, we will update this page.
You will not be able to contact Roseneath Medical Practice through the NHS Wales App in the event of an emergency. Please contact the practice via eConsult if you need have an acute medical need. In case of life-threatening emergencies, please dial 999 or visit your closest A&E department.
If you are experiencing problems logging in to the NHS Wales App, please click HERE for support.
For life threatening emergencies call 999 or attend your closest A&E department. Please click HERE for more information on who to call when we are closed.
All eConsult requests are reviewed by a clinician on the same day. If you see the following message when completing an eConsult, please select "continue my consultation" as the doctor will review your request that day.
If a message appears which advises "You need medical help now. Call 999 or go to your local A&E.", please do not ignore this advice and ensure that you contact 999 or attend your local A&E department immediately.
What is eConsult?
"eConsult enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically and offers around the clock NHS self-help information, signposting to services, and a symptom checker.
eConsult is the most widely used digital and online triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care. Live in over 3,200 NHS practices, eConsult gives millions of patients access to their own GP online." - eConsult
EConsult at Roseneath Medical Practice
EConsult is available for patients registered with our practice. The service is operational between the hours of 7 am and 5:30 pm, Monday - Friday (excluding bank holidays).
To submit a request, please click HERE. eConsult is not an emergency service and usually, you will receive a response by the end of the following working day. After you have submitted your request, we may need to call you for further information. Please note, all calls to and from the practice are recorded for training and monitoring purposes.
The service allows photographs to be attached and we encourage you to do so where helpful, for example for rash / acne / wounds etc. Please do not upload photo's of sensitive areas such as genitals. If these photo's are submitted, they will be deleted and you will be required to submit a new request.
Please click HERE for more information regarding our appointments.